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Privacy Policy

Last updated: January 2024

1. Information We Collect

Charvak IT Consulting Pvt Ltd ("we," "our," or "us") operates charvakit.com and Dokets VouchAI (dokets.com). This policy describes how we collect, use, and protect your information.

1.1 Personal Information
  • Name and contact details
  • Email address
  • Phone number
  • Business information
  • Payment information (processed securely via Razorpay)
1.2 Automatically Collected Information
  • IP address
  • Browser type and version
  • Device information
  • Usage patterns and preferences
  • Cookies and similar technologies

2. How We Use Your Information

  • To provide and maintain our services
  • To process escrow transactions securely
  • To communicate with you about your transactions
  • To improve our AI-powered dispute resolution
  • To send important updates and notifications
  • To comply with legal obligations
  • To prevent fraud and ensure security

3. Payment Information

Important: We do not store your complete payment card details. All payment processing is handled by Razorpay, our authorized payment gateway partner. Razorpay is PCI-DSS compliant and follows industry-standard security practices.

For escrow transactions through Dokets VouchAI:

  • Payment details are encrypted and processed by Razorpay
  • We only receive transaction confirmation and status
  • Bank account details for fund disbursement are stored securely

4. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for data transmission
  • Secure servers with access controls
  • Regular security audits and updates
  • AI-powered fraud detection systems

5. Data Sharing

We may share your information with:

  • Payment Processors: Razorpay for transaction processing
  • Service Providers: Cloud hosting, analytics, customer support
  • Legal Authorities: When required by law or to protect rights
  • Transaction Parties: Relevant buyer/seller information for escrow transactions

We do NOT sell your personal information to third parties.

6. Cookies Policy

We use cookies to:

  • Maintain session and login status
  • Remember your preferences
  • Analyze website usage and improve services
  • Ensure security of transactions

You can control cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for data processing
  • Data portability
  • File complaints with data protection authorities

8. Data Retention

We retain your information for:

  • Active accounts: Duration of account activity
  • Transaction records: 7 years (legal requirement)
  • Marketing communications: Until opt-out

9. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age.

11. International Data Transfers

With 34 languages and 13 currencies support, data may be processed internationally. We ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via email or website notice.

GDPR Compliance (EU Users)

Under GDPR, EU residents have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion ("Right to be forgotten")
  • Portability: Receive data in machine-readable format
  • Objection: Object to processing for marketing
  • Restriction: Limit processing in certain circumstances

To exercise GDPR rights, email hr@charvakit.com with subject "GDPR Request".

CCPA Compliance (California Users)

Under CCPA, California residents have the right to:

  • Know what personal information is collected
  • Know if personal data is sold or disclosed
  • Opt-out of sale of personal information
  • Access their personal information
  • Request deletion of personal information
  • Not be discriminated against for exercising rights

Charvak does NOT sell personal information. To exercise CCPA rights, email hr@charvakit.com.

LGPD Compliance (Brazil)

Brazilian users have rights under LGPD including access, correction, deletion, and portability of personal data.

PIPEDA Compliance (Canada)

Canadian users have rights under PIPEDA including access, correction, and consent withdrawal.

Data Protection Officer

DPO: hr@charvakit.com

13. Contact Us

For privacy-related inquiries:
Charvak IT Consulting Pvt Ltd
Email: hr@charvakit.com
Data Protection Officer: hr@charvakit.com